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Heffington's

FAQs

About Heffington's

How long has Heffington's been in business?

Heffington’s has been providing eye care since 1975. Bob Heffington founded Heffington Optical in 1975, and the business is now in its third generation, continuing to provide the highest quality eye care in Southwest Missouri.

Several things make Heffington’s stand out:

  • They are real eye doctors giving real eye exams
  • They manufacture eyeglasses at their own laboratory in Springfield, Missouri
  • This allows them to offer patients the best service and price
  • They make prescriptions “right, right the first time, right to the doctor’s prescription, right now”
  • They can provide same-day glasses from their Springfield lab

Heffington’s has two convenient locations in Springfield, Missouri:

  • 640 W Chestnut St, Springfield, MO 65806 (Heffington’s Optiland)
  • 1350 E Woodhurst Dr, Springfield, MO (Heffington’s House of Vision)

Services

What services does Heffington's offer?

Heffington’s provides comprehensive eye care services including:

  • Annual eye exams
  • Emergency eye care
  • Dry eye treatment
  • Treatment for various eye conditions
  • Vision disorder treatment
  • Emergency eyeglass repairs
  • Contact lens fittings
  • Prescription updates

Most eye exams at Heffington’s last approximately 45 minutes, and they emphasize that their doctors are present for the entire duration of the exam.

Yes, Heffington’s provides emergency eye care with “front of the line” service for urgent eye care needs.

Heffington’s specializes in diagnosing and treating dry eye conditions using various treatment options including:

  • Cleansers to maintain clean eyelids and clear meibomian glands
  • Manual expression of meibomian glands after thermal heating
  • Special devices that apply gentle heat to improve eye oil quality and remove inflammation
  • Handheld devices for targeted treatment of blocked glands
  • Painless in-office procedures to remove bacteria and toxins

Products

What eyewear products does Heffington's offer?

Heffington’s offers a comprehensive selection of eyewear including:

  • Prescription eyeglasses
  • Contact lenses (various brands)
  • Sunglasses
  • Safety glasses
  • Sport glasses
  • Frames for the whole family, including small children and infants

Yes, Heffington’s manufactures eyeglasses at their laboratory in Springfield, Missouri. This allows them to offer better service and pricing, and they can often provide same-day glasses.

Yes, in many cases Heffington’s can provide same-day glasses thanks to their on-site manufacturing laboratory. One customer testimonial mentioned a trucker getting his glasses ready the next day.

Insurance and Pricing

Does Heffington's accept insurance?

Yes, Heffington’s accepts various types of insurance. Since they provide optometry services, they typically accept certain vision insurance plans. For specific coverage questions, it’s best to call them directly to verify your particular plan.

According to available information, eye exam fees vary based on if any medical insurance, managed vision care, vision insurance, or vision plans are considered. It is highly recommended to contact the office to ask for exam pricing for the most accurate information to date.

Based on customer reviews, they do accept certain Medicaid plans with minimal co-payment, and the service is available once every two years depending on the plan benefits. For specific Medicare or Medicaid questions, it’s best to contact them directly.

Hours and Appointments

What are Heffington's hours?

Based on available information:

  • Monday-Friday: 8:00 AM – 5:00 PM (some locations may vary)
  • Saturday: 8:00 AM – 12:00 PM (Optiland only)
  • Sunday: Closed

Note: Hours may vary by location, so it’s recommended to call the specific location to confirm current hours.

Yes, according to some sources, they do accept walk-ins. However, calling ahead to schedule an appointment is recommended.

Contact Information

How can I contact Heffington's?

You can reach Heffington’s at:

  • Phone: 417-869-3937 (Chestnut location)
  • Phone: 417-882-3937 (Woodhurst location)
  • Website: heffingtons.com
  • They are also available on social media (Facebook, Instagram)

The website encourages scheduling annual eye exams, updating prescriptions, asking questions, or buying new eyewear. Contact them directly for scheduling options.

Specialties and Equipment

What technology does Heffington's use?

Customer reviews mention that Heffington’s uses “high tech equipment” and follows “the most up-to-date procedures” for effective eye exams, diagnoses, treatments, and vision correction alternatives.

Yes, Heffington’s provides eye care for the whole family, including small children and infants. Customer reviews specifically praise doctors for being sweet and explaining everything clearly to children.

Heffington’s carries various brands including:

  • Bausch & Lomb contact lenses (including INFUSE, BioTrue ONEday, ULTRA, and PureVision2)
  • CooperVision contact lenses (Biofinity, Clariti 1 day, MyDay, MyDay Energys)
  • Alcon contact lenses (Total, Precision, Dailies, Air Optix, Colors)
  • Kate Spade eyeglasses
  • David Beckham
  • BOSS
  • Multiple designer lines
  • Various frame manufacturers for prescription glasses

Customer Service

What do customers say about Heffington's service?

Customer reviews consistently praise:

  • Friendly and accommodating staff
  • Outstanding customer service
  • Knowledgeable and experienced team
  • Family-like treatment
  • Quick turnaround times
  • Professional and helpful doctors
  • Excellent environment and atmosphere

While specific guarantee policies weren’t detailed in the available information, their motto of making prescriptions “right, right the first time, right to the doctor’s prescription, right now” suggests a commitment to accuracy and customer satisfaction.

Additional Services

Do you provide safety glasses for businesses?

Yes, Heffington’s provides employer-covered eyewear, especially safety glasses, through contract orders for manufacturing companies. They work with local businesses to provide safety eyewear for employees.

Yes, Heffington’s offers emergency eyeglass repairs as one of their services.

Yes, Heffington’s has an employment section on their website, indicating they do hire staff. For current openings, check their website or contact them directly.

For the most current information about services, pricing, hours, or specific questions not covered here, it’s recommended to contact Heffington’s directly at 417-869-3937 or visit their website at heffingtons.com.

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